Returns - Exchanges - Refunds

 

Returns 
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange.

To be eligible for a return of your item, it must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items (If applicable): 
Gift cards 
Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition or is damaged or missing parts for reasons not due to our error cannot be returned.

Refunds (if applicable) 
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your returned item, if applicable. 
When your return is approved, then your refund will be processed, and a credit will automatically be authorized to your credit card or original method of payment within a certain amount of days.

Late or missing refunds (if applicable) 
If you haven’t received a refund yet, first check your bank account, next, contact your credit card company, it may take some time before your refund is officially posted on their end. 
If you’ve done this as described and you still have not received your refund, please contact us at cindy@askcindyshop.com. We will be happy to investigate this matter with you. 

Exchanges (if applicable) 
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cindy@askcindyshop.com and send your item to:

15000 Potomac Town Place Ste 100 - Suite 519- Woodbridge, VA 22191

 

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