Terms of Service

Ask Cindy Shop operates this website. Throughout the site, the terms "we," "us," and "our" refer to Ask Cindy Shop. Ask Cindy Shop offers this website, including all information, tools, and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies, and notices stated here.

By visiting our site and purchasing something from us, you engage in our "Service." You agree to be bound by the following terms and conditions ("Terms of Service," "Terms"), including those additional terms and conditions and policies referenced herein and available by hyperlink. These Terms of Service apply to all users of the site, including without limitation users who are browsers, vendors, customers, merchants, and contributors of content.

Please read these Terms of Service carefully before accessing or using our website. By accessing or using any part of the site, you agree to be bound by these Terms of Service. If you do not agree to all the terms and conditions of this agreement, then you may not access the website or use any services. If these Terms of Service are considered an offer, acceptance is expressly limited to these Terms of Service.

Any new features or tools that are added to the current store shall also be subject to the Terms of Service. You can review the most current version of the Terms of Service at any time on this page. We reserve the right to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the site following the posting of any changes constitutes acceptance of those changes.

Our store is hosted on the secure WooCommerce platform. They provide us with an online e-commerce platform that allows us to sell our products and services to you.

SECTION 1 - ONLINE STORE TERMS
Participants of this site may not use our products for any illegal or unauthorized purpose, nor may you use the website platform to violate any laws in your jurisdiction (including but not limited to copyright laws).
You must not transmit any worms or viruses or any code of a destructive nature.
A breach or violation of any of the Terms will result in an immediate termination of your Services.

SECTION 2 - GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any reason at any time.
You understand that your content (not including credit card information) may be transferred unencrypted and involve (a) transmissions over various networks and (b) changes to conform and adapt to the technical requirements of connecting networks or devices. The participant's credit card information is encrypted during every transaction for this site.
You agree not to reproduce, duplicate, copy, sell, resell or exploit any portion of the service, use of the service, or access to the service or any contact on the website through which the service is provided, without express permission from us in writing.
The headings used in this agreement are included for convenience only and will not limit or otherwise affect these Terms.

SECTION 3 - ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We are not responsible if information made available on this site is not accurate, complete, or current.
This site may contain certain historical information. Historical information, necessarily, is not current and is provided for your reference only. We reserve the right to modify the contents of this site at any time, but we have no obligation to update any information on our website. You agree that it is your responsibility to monitor changes to our site.

SECTION 4 - MODIFICATIONS TO THE SERVICE AND PRICES
Prices for our products are subject to change without notice.
We reserve the right at any time to modify or discontinue any part or of the content without notice.
We shall not be liable to you or any third party for any modification, price change, suspension, or discontinuance of the service.

SECTION 5 - PRODUCTS OR SERVICES (if applicable)
Certain products or services may be available exclusively online through the website. These products or services may have limited quantities and are subject to return or exchange only according to our Return Policy.
We have made every effort to display as accurately as possible the colors and images of our products that appear at the store. We cannot guarantee that your computer monitor's display of any color will be accurate.
We reserve the right but are not obligated to limit the sales of our products or Services to any person, geographic region, or jurisdiction. We may exercise this right on a case-by-case basis. We reserve the right to limit the quantities of any products or services that we offer. All descriptions of products or product pricing are subject to change at any time without notice, at the sole discretion of us. We reserve the right to discontinue any product at any time. Any offer for any product or service made on this site is void where prohibited.
We do not warrant that the quality of any products, services, information, or other material purchased or obtained by you will meet your expectations or that any errors in the service will be corrected.

SECTION 6 - ACCURACY OF BILLING AND ACCOUNT INFORMATION
We reserve the right to refuse any order you place with us. We may, in our sole discretion, limit or cancel quantities purchased per person, household, or per order. These restrictions may include orders placed by or under the same customer account, the same credit card, for orders that use the same billing and shipping address. If we make a change to or cancel an order, we will notify you by contacting the email or billing address/phone number provided at the time the request was submitted. We reserve the right to limit or prohibit orders that, in our sole judgment, appear to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information for all purchases made at our store. You agree to promptly update your account and other information, including your email address and credit card numbers, and expiration dates so that we can complete your transactions and contact you as needed.
For more detail, please review our Returns Policy.

SECTION 7 - OPTIONAL TOOLS
We may provide you with access to third-party tools over which we neither monitor nor have any control nor input.
You acknowledge and agree that we provide access to the merchandise "as available" without any warranties, representations, or conditions of any kind.

We may also, in the future, offer new services and features through the website (including the release of new tools and resources). Such new features and services shall also be subject to these Terms of Service.

SECTION 8 - USER COMMENTS, FEEDBACK, and OTHER SUBMISSIONS
If at our request, you send individual submissions (for example, contest entries), or you send creative ideas, suggestions, proposals, plans, or other materials, whether online, by email, by postal mail, or otherwise (collectively, 'comments'), you agree that we may, at any time, without restriction, edit, copy, publish, distribute, translate and otherwise use in any medium any comments that you forward to us. We are and shall be under no obligation (1) to maintain any comments in confidence; (2) to pay compensation for any comments; or (3) to respond to any comments.
You agree that your comments will not violate any rights of any party, including copyright, trademark, privacy, personality, or other personal or proprietary rights. You further agree that your comments will not contain libelous or otherwise unlawful, abusive, or obscene material or contain any computer virus or other malware that could in any way affect the operation of the service or any related website. You may not use a false email address, pretend to be someone other than yourself, or otherwise mislead us or third parties as to the origin of any comments. You are solely responsible for any comments you make and their accuracy. We take no responsibility and assume no liability for any comments posted by you or any third party.

SECTION 9 - PERSONAL INFORMATION
Our Privacy Policy governs your submission of personal information through the store. Your privacy is respected and protected, as described in Privacy Policy.

SECTION 10 - ERRORS, INACCURACIES, and OMISSIONS
Occasionally there may be information on our site or in the service that contains typographical errors, inaccuracies, or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times, and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the service or on any related website is inaccurate at any time without prior notice.

SECTION 11 - PROHIBITED USES
In addition to other prohibitions as set forth in the Terms of Service, you are prohibited from using the site or its content: (a) for any unlawful purpose; (b) to solicit others to perform or participate in any illegal acts; (c) to violate any international, federal, provincial or state regulations, rules, laws, or local ordinances; (d) to infringe upon or violate our intellectual property rights or the intellectual property rights of others; (e) to harass, abuse, insult, harm, defame, slander, disparage, intimidate, or discriminate based on gender, sexual orientation, religion, ethnicity, race, age, national origin, or disability; (f) to submit false or misleading information; (g) to upload or transmit viruses or any other type of malicious code that will or may be used in any way that will affect the functionality or operation of the service or of any related website, other websites, or the Internet; (h) to collect or track the personal information of others; (i) to spam, phish, pharm, pretext, spider, crawl, or scrape; (j) for any obscene or immoral purpose; or (k) to interfere with or circumvent the security features of the Service or any related website, other websites, or the Internet. We reserve the right to terminate your use of the service or any related website for violating any of the prohibited uses.

SECTION 12 - INDEMNIFICATION
You agree to indemnify, defend and hold harmless Ask Cindy Shop and our parent, subsidiaries, affiliates, partners, officers, directors, agents, contractors, licensors, service providers, subcontractors, suppliers, interns, and employees, harmless from any claim or demand, including reasonable attorneys' fees, made by any third party due to or arising out of your breach of these Terms of Service or the documents they incorporate by reference or your violation of any law or the rights of a third-party.

SECTION 13 - ENTIRE AGREEMENT
The failure of us to exercise or enforce any right or provision of these Terms of Service shall not constitute a waiver of such right or provision.
Any ambiguities in the interpretation of these Terms of Service shall not be construed against the website author.

SECTION 14 - GOVERNING LAW
These Terms of Service and any separate agreements whereby we provide you Services shall be governed by and construed under the laws of 15000 Potomac Town Place Ste 100
Suite 519
Woodbridge, VA 22191
.

SECTION 15 - CHANGES TO TERMS OF SERVICE
You can review the most current version of the Terms of Service at any time on this page. We reserve the right, at our sole discretion, to update, change, or replace any part of these Terms of Service by posting updates and changes to our website. It is your responsibility to check our website periodically for changes. Your continued use of or access to our website or the service following the posting of any changes to these Terms of Service constitutes acceptance of those changes.

Privacy Policy

PRIVACY POLICY

SECTION 1 - WHAT DO WE DO WITH YOUR INFORMATION?: When you purchase something from our store, as part of the buying and selling process, we collect the personal information you give us, such as your name, address, and email address. When you browse our store, we also automatically receive your computer's internet protocol (IP) address to provide us with information that helps us learn about your browser and operating system. Email marketing (if applicable): With your permission, we may send you emails about our store, new products, and other Ask Cindy updates.

SECTION 2 - CONSENT: How do we get your consent?: When you provide us with personal information to complete a transaction, verify your credit card, place an order, arrange for a delivery or return a purchase, you imply that you consent to our collecting it and using it for that specific reason only.
If we ask for your personal information for a secondary reason, like marketing, we will either ask you directly for your expressed consent or provide you with an opportunity to say no.

How do I withdraw my consent?: If after you opt-in, you change your mind, you may withdraw your consent for us to contact you by opting-out, or by discontinuing communication from us at any time by contacting us by email: cindy@askcindyshop.com or by mailing your request to Ask Cindy -
15000 Potomac Town Place Ste 100
Suite 519
Woodbridge, VA 22191

SECTION 3 - DISCLOSURE: We may disclose your personal information if we are required by law to do so or if you violate our Terms of Service.

SECTION 4 - WOOCOMMERCE: Our store is hosted on WooCommerce. They provide us with an online e-commerce platform that allows us to sell our products and services to you securely. Your data is stored through WooCommerce data storage, databases, and the general WooCommerce application. WooCommerce is a secure platform for storing data. Further, your information is on a secure server behind a firewall. Payment: If you choose a direct payment gateway to complete your purchase, then WooCommerce stores your credit card data. It is encrypted through the SSL certificate. Your purchase transaction data is stored only as long as is necessary to complete your purchase transaction. After that transaction is complete, your purchase transaction information is immediately deleted.
All direct payment gateways adhere to the standards set by GoDaddy Payments as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover.
PCI-DSS requirements help ensure the secure handling of credit card information by our store and its service providers.

SECTION 5 - THIRD-PARTY SERVICES: In general, the third-party providers used by us will only collect, use, and disclose your information to the extent necessary to allow them to perform the services they provide to complete your purchase transaction.

Links:

When you click on secured shopping links on our store, they may direct you away from our site, for example, Amazon. We encourage you to read their privacy statements.

SECTION 6 - SECURITY: To protect your personal information, we take reasonable precautions and follow industry best practices to make sure it is not inappropriately lost, misused, accessed, disclosed, altered, or destroyed.

If you provide us with your credit card information, the information is encrypted using secure socket layer technology (SSL) and stored with AES-256 encryption. Although no method of transmission over the Internet or electronic storage is 100% secure, we follow all PCI-DSS requirements and implement additional generally accepted industry standards.

SECTION 7 - COOKIES: Here is a list of cookies that we use. We've listed them here so that you can choose if you want to opt out of cookies or not. _session_id, unique token, sessional, Allows WooCommerce to store information about your session (referrer, landing page, etc.).
No data held, Persistent for 30 minutes from the last visit, Used by our website provider's internal stats tracker to record the number of visits
No data held, expires midnight (relative to the visitor) of the next day, Counts the number of visits to a store by a single customer.
Cart, unique token, persistent for two weeks, Stores information about the contents of your cart.
_secure_session_id, unique token, sessional

storefront_digest, unique token, indefinite If the shop has a password, this is used to determine if the current visitor has access.

SECTION 8 - AGE OF CONSENT: By using this site, you represent that you are of legal adult age in your state or province of residence to purchase items or products from the website.

SECTION 9 - CHANGES TO THIS PRIVACY POLICY: We reserve the right to modify this privacy policy at any time, so please review it frequently. Changes and clarifications will take effect immediately upon their posting on the website. If we make material changes to this policy, we will notify you here that it has been updated so that you are aware of what information we collect, how we use it, and under what circumstances, if any, we use and/or disclose it. If our store is acquired or merged with another company, your information may be transferred to the new owners so that we may continue to sell products to you.

CONTACT INFORMATION: If you would like to: access, correct, amend or delete any personal information we have about you, register a complaint, or simply want more information contact our Privacy Compliance Officer at cindy@askcindyshop.com or by mail

Ask Cindy
[Re: Privacy Compliance Officer]
15000 Potomac Town Place Ste 100
Suite 519
Woodbridge, VA 22191

Shipping

FREE SHIPPING ON ORDERS $49.00+

Free Ground Shipping Terms & Conditions:
To qualify for Free Shipping, the total of items purchased must be at least $49.00, excluding Shipping and Sales Tax. Valid on website orders placed on www.askcindyshop.com - This offer is not associated with store and brand partners, etc. No restrictions apply for orders that contain multiple items.

Note: Currently, we do not ship internationally.

Thank you for shopping with us!

www.askcindyshop.com

Email: cindy@askcindyshop.com

15000 Potomac Town Place Ste 100
Suite 519
Woodbridge, VA 22191

Returns - Exchanges - Refunds

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.

To be eligible for a return of your item, it must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items (If applicable):
Gift cards
Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition or is damaged or missing parts for reasons not due to our error cannot be returned.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your returned item, if applicable.
When your return is approved, then your refund will be processed, and a credit will automatically be authorized to your credit card or original method of payment within a certain amount of days.

Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account; next, contact your credit card company; it may take some time before your refund is officially posted on their end.
If you've done this as described and you still have not received your refund, please contact us at cindy@askcindyshop.com. We will be happy to investigate this matter with you.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at cindy@askcindyshop.com and send your item to:

15000 Potomac Town Place Ste 100
Suite 519
Woodbridge, VA 22191

Refund policy

Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately, we can't offer you a refund or exchange.

To be eligible for a return of your item, it must be unused and in the same condition that you received it. It must also be in the original packaging.

Additional non-returnable items (If applicable):
Gift cards
Downloadable software products

To complete your return, we require a receipt or proof of purchase.

Any item not in its original condition or is damaged or missing parts for reasons not due to our error cannot be returned.

Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your returned item, if applicable.
When your return is approved, then your refund will be processed, and a credit will automatically be authorized to your credit card or original method of payment within a certain amount of days.

Late or missing refunds (if applicable)
If you haven't received a refund yet, first check your bank account; next, contact your credit card company; it may take some time before your refund is officially posted on their end.
If you've done this as described and you still have not received your refund, please contact us at cindy@askcindyshop.com. We will be happy to investigate this matter with you.

Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at
cindy@askcindyshop.com and send your item to:

15000 Potomac Town Place Ste 100
Suite 519
Woodbridge, VA 22191